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  • Shipping & Returns


    Ground Shipping- Lower 48 States

    Orders are typically received within 3-7 business days. Orders are shipped within 24 hours of purchase. You will receive an email with tracking information.

    International Shipping/ Outside Lower 48 States

    Please call 435-752-1195 to call for pricing on shipping for international and outside lower 48 states. 

    In-Store Pick Up

    When you are ready to check-out, you can choose to have your items picked up at our Logan, UT store. We will send you an email when your items are ready to be picked up. Our address is: 1050 N Main St. #140, Logan, UT 84341

     

    Returns

    Returns and Exchanges can be made for a full refund for 30 days from the original purchase date. 

    To be eligible for a return, your item must be unused, in the original packaging.

    Please include your order number, as well as first and last name. 

    Customer is responsible for return shipping costs. 

     

    Non-Refundable Items:

    Gift Cards

    Tailored/ Altered Clothing

    Clearance Items

    Refunds 

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

    Exchanges 
    If you need to exchange an item, send us an email at info@thekatershop.com

    Gifts
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be issued to you. 

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Shipping
    To return your product, please ship to:

    Kater Shop

    ATTN: Return Department

    1050 N Main St. #140 Logan Utah US 84341

    Please include your name and order number. 

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.